Rollero Responsible Gaming

Our Commitment to Safer Play

We at Rollero take player protection seriously. Our licence, issued by the Tobique Gaming Commission under e-gaming licence No. 0000064, requires us to operate transparently and to give players meaningful control over their own accounts. We work closely with EGIS, an independent alternative dispute resolution body, to make sure that any concerns raised by our community are handled fairly and impartially. Beyond regulatory compliance, we genuinely want our players to have a positive experience with us, and that starts with making sure gambling never becomes a burden.

Here at Rollero Casino, we also recognise that not everyone should be gambling in the first place. Our platform is strictly for adults, and we apply thorough verification checks before any withdrawal is processed. We never knowingly allow anyone under the legal gambling age, or anyone from a restricted jurisdiction, to hold an active account with us.

Tools We Provide to Keep You in Control

We give our players several practical ways to manage how much time and money they spend with us. You can activate any of the following directly through your account settings, or by reaching out to our support team for assistance.

• Deposit Limits: Set daily, weekly or monthly caps on how much you can add to your account. Once your limit is reached, no further deposits are accepted until the period resets.
• Loss Limits: Define the maximum amount you're willing to lose over a chosen timeframe, helping you stay within a comfortable budget.
• Wager Limits: Restrict the total amount you can stake across our games during a set period.
• Time-Out Periods: Take a short break from Rollero, ranging from a single day to several weeks, without closing your account permanently.
• Self-Exclusion: Request a longer-term or permanent suspension of your account if you feel that stepping away completely is the right choice for you.
• Reality Checks: Enable pop-up reminders that show how long you've been playing during a session, so you always stay aware of the time spent with us.

Our Rollero support team can walk you through setting up any of these controls, and once a limit is in place, we do not allow it to be increased or lifted immediately — this delay is designed to give you time to reflect before continuing.

How to Activate a Limit or Self-Exclusion

1. Log in to your Rollero login account.
2. Navigate to the account settings or responsible gaming section.
3. Choose the tool you'd like to use — deposit limit, loss limit, time-out or self-exclusion.
4. Select the amount or duration that suits you.
5. Confirm your choice, or contact our support team if you'd prefer help completing the process.

Recognising the Signs of Problem Gambling

We encourage every member of our community to check in with themselves regularly. Gambling can shift from entertainment into a problem gradually, and it isn't always easy to notice from the inside. Some warning signs to watch for include:

• Spending more time or money on gaming than you originally planned
• Chasing losses by increasing bets or making additional deposits
• Borrowing money or selling belongings to fund your play
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or guilty about your gambling activity
• Lying to friends or family about how much you play or spend

If any of these sound familiar, we'd genuinely encourage you to pause and use one of the tools listed above. At Rollero Casino, we would rather see you take a break and come back refreshed than continue playing in a way that isn't healthy for you.

Support Organisations We Recommend

We at Rollero are not a substitute for professional help, and we always point players toward independent organisations that specialise in gambling support. These services are free, confidential and available regardless of where you're located.

We also recommend software such as GamStop, Gamban or BetBlocker for players who want an extra layer of protection across multiple gambling sites, not just our own.

Underage Gambling Prevention

Our Rollero platform is intended exclusively for players who meet the legal gambling age in their jurisdiction. Registration requires a full legal name, date of birth, residential address and a valid e-mail address, and we cross-check this information during our verification process. If we ever discover that a minor has accessed or attempted to access an account with us, that account is closed immediately and any funds are handled in line with our Terms.

We also advise parents and guardians to use device-level parental control software if children share a computer, tablet or phone with an adult who plays at Rollero Casino. Tools such as Net Nanny or built-in operating system controls can help prevent underage access to gambling websites generally.

A Note for Players in Restricted Regions

Responsible gaming also means respecting the regulatory boundaries we operate within. We do not accept real-money play from a number of listed countries and territories, and players from Sweden, while able to register, are not eligible for Rollero bonus offers, promotions, VIP benefits or loyalty point exchanges. We ask all players to review the eligibility rules for their region before depositing, and we never encourage the use of VPNs to bypass these restrictions — doing so is strictly against our Terms and can result in confiscated winnings.